Outlet Manager (All Day Dining)

Duties and Responsibilities

• Report directly to Director of Food & Beverage.
• Provide leadership and support for all All Day Dining Restaurant colleagues.
• Train, evaluate and schedule all All Day Dining Restaurant colleagues in accordance with the standards of the company policies and guidelines.
• Ensure the profitability, efficiency and creativity in the All Day Dining Restaurant.
• To supervise the maintenance and cleanliness of the All Day Dining Restaurant at all time
• Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
• Plan menus, prices and promotional events for All Day Dining Restaurant in order to maximize revenue generating opportunities.
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
• To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
• To liase with the Training Manager on departmental learning and development needs.
• To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.

Requirements

• Bachelor degree holder in hospitality management.
• Minimum 5-10 years' relevant experience in Restaurant Management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level.
• Proven experience in the luxury hospitality or service industry.
• Sound experience in Breakfast, Lunch and Dinner Restaurant operations with in-depth knowledge of sequence of service.
• Excellent leadership, strategic planning, proactive communication, interpersonal and problem solving skills.
• Possess a friendly, energized and outgoing personality.
• Excellent administration and planning skills.
• Proactive, customer-oriented, flexible and creative.
• Willing to work a flexible schedule and holidays.
• Conversant with Microsoft Office applications, and knowledge of Infogenesis system is an advantage.
• High level of fluency in professional written and spoken Indonesian and English.
• Be a self-motivator and motivator of others.
• Work in a safe, prudent and organized manner.
• Have an in-depth knowledge of international food and preparation.
• Have an in-depth knowledge of wine and beverages.
• Be able to relate to all levels of guests and management.
• Have the ability to handle multiple tasks at one time.
• Be able to consistently delight and satisfy our guest.
• Have the ability to handle guest requests in a detailed manner.
• Must have excellent attention to details, and extensive service knowledge.

Please send comprehensive resume with subject title of position applied for, recent photograph and salary expected to the following email:
mojkt-apply@mohg.com

Due to high volume of applicants received, incomplete documents will not be processed.
Only short listed candidates will be contacted.